Client Success Manager (m/f/d)

Festanstellung at IDnow GmbH in München
Online since 2019-06-14


- Be the first contact for our customers (B2B customers) for non commercial topics and manage the proper solution of their issues interfacing with our internal teams like IT and Operations
- Build trusted relationships with new and existing customers
- Manage customer onboarding processes effectively and ensure smooth integration of our customers
- Ensure the timely and successful delivery of our solutions according to customer needs
- Be the advocate of the customer and help us to become even more customer centric
- Lead intern projects to improve IDnow internal processes and the collaboration with our customers
- Support our Sales Team with technical answers in requests for quotations and during the sales process in general
- Support our Sales and Account Management Team with ideas for cross & upselling based on the analysis of customer behaviour and knowledge gained in the regular exchange with customers
- Occasionally visit customers mainly within the DACH region (but sometimes also more internationally) for wo...

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